Assistant General Manager

Lucky Strike Entertainment•Panama City Beach, FL

1d•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in overseeing daily waterpark operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence.

Requirements

3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments.
Experience supervising teams in fast-paced, high-volume operations.
Strong communication, leadership, and problem-solving skills.
Knowledge of safety standards, guest service, and basic operational practices.
Ability to work flexible hours including nights, weekends, and holidays.

Nice To Haves

Certified Pool Operator (CPO).
CPR/AED/First Aid Certification.
ServSafe/TIPS.
Be trained on all park positions and act as trainer for any position.
Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).
Willingness to travel to other company locations to launch operations.
This position may be asked to support multiple locations within the Waterpark district of Lucky Strike Entertainment.

Responsibilities

Support the GM in daily operations across aquatics, attractions, food & beverage, admissions, retail, and facilities.
Accomplish Park objectives by managing staff; planning and evaluating park activities, exclusive events, and general admission special events.
Assist General Manager in execution of promotion and upselling to increase sales and overall revenue.
Provide leadership and guidance to supervisors and frontline teams to ensure smooth, safe, efficient park operations.
Assist with staffing, hiring, scheduling, and employee development.
Help oversee guest service standards, responding to escalated guest needs.
Support compliance with all health, safety, aquatics, food service, and regulatory requirements.
Work closely with aquatics leadership to ensure lifeguard training, performance, and safety programs meet standards.
Assist with monitoring operational budgets, inventory management, labor controls, and expense management.
Conduct operational walk-throughs to ensure cleanliness, safety, and equipment functionality.
Support emergency procedures, incident response, and documentation.
Maintain positive relationships with guests, vendors, and team members.
Act as the park leader in the GM’s absence.