Assistant General Manager - HNL

Signature Aviation•Honolulu, HI

18d•Onsite

About The Position

The Assistant General Manager is a member of the base leadership team responsible for helping guide cross-functional staff and deliver safe, seamless, hospitality-driven service to guests, residents, and flight crews in a private aviation setting. The role oversees daily terminal functions and leads the private aviation terminal in the General Manager’s absence, maintaining Signature Aviation’s service standards. It requires operational expertise, hands-on and approachable leadership, and flexibility to work nights, holidays, and weekends. The work takes place indoors and outdoors, near active aircraft and ground service equipment, and in varying weather conditions.

Requirements

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
One to two years of team-management experience.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests; meet airport background-check requirements for an airport security badge; and be insurable under applicable company insurance policies.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Legally authorized to work in the jurisdiction of employment.
Valid state driver’s license; a commercial driver’s license may be required at certain terminals based on local regulations and business needs.
Ability to assign tasks, provide performance feedback, administer corrective action, and motivate others.
Excellent guest-service skills and an energetic, outgoing, guest-focused approach; ability to anticipate guest needs, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, radio, and in writing; ability to write routine reports and correspondence.
Basic knowledge of operating budgets and profit and loss, including how margin, revenue, and costs affect the business; ability to make process changes to support financial performance.
Ability to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew, team members, or emergency personnel; ability to speak effectively to groups and respond to inquiries.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight-handling equipment, and cars.
Ability to solve practical problems, work with variables where limited standardization exists, and interpret written, oral, diagrammatic, or schedule-based instructions.
Strong interpersonal and collaboration skills.
Ability to handle multiple tasks while maintaining attention to detail and concentration in a busy setting.
Ability to use a computer, complete computer-based training, use Microsoft Office (Word, Excel, PowerPoint, and Outlook), and learn company software.
Strong time, project-management, and organizational skills; ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Training and approval for base-required certifications, such as towing or deicing; ability to become approved is required.
Experience with conflict resolution in a hospitality environment.

Responsibilities

Oversee the private aviation terminal’s business functions, including service delivery, equipment and maintenance, facility condition, and staffing.
Collaborate with the General Manager to maintain existing business and develop new business.
Ensure compliance with company policies and rules and with local, state, federal, and airport requirements.
Serve as the company liaison on airport-community matters.
Manage and direct subordinate leaders and team members, including scheduling, assigning duties, conducting meetings, managing special events, administering time and attendance, and processing new team members.
Lead safe and efficient base operations in accordance with policies and standard operating procedures, ensuring effective communication to complete operational tasks.
Manage team-member performance, address deficiencies, and administer corrective action as needed.
Interview, onboard, train, and manage team members, supporting their engagement and development; ensure required airline training is completed.
Provide guidance on guest service and act as an escalation point for guest inquiries.
Support onsite business development and manage relationships with residents.
Maintain knowledge of Signature facilities and services, its website, surrounding areas, and information commonly requested by guests.
Coordinate professionally with team members, guests, visitors, company departments, and external parties to ensure services and information are handled promptly and correctly.
Perform ramp operations as needed; ensure teams prepare for aircraft arrivals and departures, complete open tasks, and promptly address safety concerns.
Conduct and document safety observations; assist with or manage regulatory compliance, audits, and reporting when requested.
Manage inventory of base supplies, uniforms, and equipment in accordance with procurement and expense procedures.
Maintain premises security, including street-side areas, parking lots, terminal, hangars, and the airport operations area (AOA).
Oversee ground support equipment (GSE) and facility maintenance operations; maintain safe, clean, and secure ramps and operations.
Investigate accidents to identify root causes and complete associated reporting.
Administer Health, Safety, Security, and Environmental (HSSE) software and oversee fuel quality control activities.
Understand, comply with, and enforce operational, safety, and guest-service requirements; stop work when continuing could cause harm to people, the environment, assets, or the company’s reputation.
Follow emergency response procedures during critical events and enforce physical, cyber, and data security protocols required by the company and airport.
Maintain accurate records of team members’ work time and activities and services performed; may oversee payroll and compliance.