Assistant General Manager, Operations & Member Experience

Breuckelen Athletic•Brooklyn, NY

15d•Onsite

About The Position

Breuckelen Athletic is a strength and recovery facility in Gowanus/Carroll Gardens, Brooklyn, focused on coaching, hospitality, consistency, and a welcoming member environment. The Assistant General Manager, Operations & Member Experience helps lead the business alongside leadership, overseeing daily operations, supporting and developing team members, improving systems and processes, and ensuring member interactions reflect the facility’s values and standards. This hands-on leadership role balances team leadership, operational problem-solving, and direct involvement in the member experience. The successful candidate will help maintain a high operating standard, strengthen the team culture, support retention and growth initiatives, and assist ownership with business priorities. The role offers the opportunity to grow into a larger operational leadership position as the company expands. Applicants should include a resume and cover letter. Applications without both materials will not be considered.

Requirements

Strong leadership instincts and a high level of personal accountability.
Exceptional communication and interpersonal skills.
Calm under pressure and solution-oriented.
Highly organized, with strong attention to detail.
Ability to lead people while maintaining warmth and empathy.
Comfort balancing strategic thinking with hands-on execution.
Passion for fitness, wellness, hospitality, and community-building.
A degree in hospitality, communications, exercise, or a comparable field is required.
At least 3–5 years of experience in hospitality, high-end fitness, or a related high-end client-facing industry is preferred.
At least 1–3 years of management experience is preferred.

Nice To Haves

Experience in operations, hospitality, fitness, wellness, or customer experience leadership is preferred.
Experience managing teams and improving systems is a major plus.
Genuine care for creating an exceptional environment for members and staff.

Responsibilities

Help lead daily operations across the facility.
Support hiring, onboarding, scheduling, and development of member experience staff.
Set clear expectations and promote accountability and consistency across shifts and systems.
Provide a leadership presence during peak operational hours.
Build a team culture based on professionalism, empathy, ownership, and hospitality.
Coach staff through challenges and difficult member situations.
Keep gym operations smooth, efficient, and consistently high-standard.
Identify operational gaps and solve problems proactively.
Improve workflows, SOPs, communication systems, and operational processes.
Oversee facility presentation, organization, maintenance coordination, and inventory systems.
Partner with leadership on operational planning, reporting, and execution.
Help manage vendors, operational technology, and facility logistics.
Set standards for hospitality and member interactions and build relationships with members.
Handle escalated member concerns professionally and empathetically.
Ensure member touchpoints, including tours and daily interactions, reflect the Breuckelen Athletic brand.
Coordinate with coaches and staff to create a seamless experience across training, recovery, and operations.
Support retention, member engagement, and operational growth initiatives.
Assist with events, partnerships, and community activations.
Contribute ideas to improve operational efficiency and member satisfaction.
Help ownership execute business priorities and projects.
Serve as a reliable second-in-command to help drive the business forward.