The Berkeley Hotel Assistant General Manager AGM
About The Position
The Berkeley Assistant General Manager supports the General Manager in ensuring seamless hotel operations and exceptional guest experiences while maintaining operational efficiency. The role oversees daily functions across front desk, housekeeping, food and beverage, and maintenance, upholding brand standards and maximizing profitability. The Assistant General Manager leads, motivates, and develops team members, supports employee engagement and guest satisfaction, assists with budgets and cost control, and helps implement marketing strategies to drive revenue growth. The position contributes to the hotel's reputation for quality service and operational excellence.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- At least 3 years of experience in hotel management or a similar role in the accommodation and food services industry.
- Proven leadership skills and experience managing teams across multiple departments.
- Strong understanding of hotel operations, including front office, housekeeping, and food and beverage services.
- Excellent communication and interpersonal skills.
Nice To Haves
- Experience with Marriott or other major hotel brands.
- Certification in hospitality management or related professional credentials.
- Proficiency with hotel management software such as PEP or similar property management systems.
- Demonstrated success in budget management and financial analysis.
- Bilingual abilities or additional language skills.
- Hilton experience is preferred.
Responsibilities
- Assist the General Manager in overseeing hotel operations to ensure smooth and efficient service delivery.
- Supervise and coordinate department managers, including front desk, housekeeping, and food and beverage, to maintain high standards.
- Monitor guest satisfaction and promptly address issues or complaints.
- Support staff recruitment, training, and development.
- Manage operational budgets, analyze financial reports, and implement cost-control measures to meet financial targets.
- Ensure compliance with health, safety, and sanitation standards across departments.
- Collaborate with marketing and sales teams on strategies to increase occupancy and revenue.
- Prepare and present regular hotel performance reports to senior management.
Benefits
- Quarterly bonus
- Matching 401(k)
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
