Assistant General Manager
About The Position
Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As an Assistant General Manager, you will be responsible for providing a GAS3 selling experience for DIY and professional customers, offering leadership and developmental coaching for store Team Members, and achieving personal/store sales goals and service objectives. You will also manage DIY services, ensure high standards of customer service, and handle manager on duty responsibilities. This role requires understanding P&L levers and assisting with the operations of the commercial delivery program.
Requirements
- Act like an owner
- Superior communication and customer service skills
- Ability to locate and stock parts
- Safety knowledge and skills
- Parts and automotive system knowledge skills
- ASE P2 certified or ASE ready equivalent
- Ability to execute and train advanced solution, project and product quality recommendations
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Working knowledge of automotive systems preferred
- Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings, and weekends as needed
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
- Successful experience managing profitability; proven financial and business acumen
- High school diploma or general education degree (GED)
Nice To Haves
- Bachelor’s degree in business or a related area preferred
- ASE certification preferred, but not required
Responsibilities
- Provide GAS3 selling experience for DIY and professional customers
- Provide leadership and developmental coaching for store Team Members
- Achieve personal / store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
- Understand levers to impact P&L
- Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
- Weekly scheduling process
- Assist in backing up operations of commercial delivery program
- Provide DIY services including battery installation, testing, wiper installs, etc.
Benefits
- Comprehensive health and wellness benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
