Assistant General Manager : Friday to Sunday 5:30am - 6pm AVRO

The Home Depot

4d•CA$73,400 - CA$85,700•Onsite

About The Position

The Assistant General Manager (AGM) is responsible for providing effective leadership and support within a highly complex 600k sq ft Stock/Flow Centre (SFC) / Flatbed Delivery Centre (FDC). Reporting to the AGM will be the Operations Managers. AGM will partner with all of the leadership team members to develop and cascade vision, mission, and operational strategies. The AGM is responsible for building a high performance work culture that consistently delivers exceptional customer service in a safe and efficient manner. AGM will play a key role in building a culture of continuous improvement, implement improvement in the areas.

Requirements

Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+).
Bachelor’s Degree in Operations Management, Supply Chain, Business or Engineering preferred
Minimum of 3 years of experience managing distribution operations preferably in the retail, consumer or automobile sectors
Experience managing multiple pick-pack processes is a definite asset
Experience with SAP ERP or Manhattan WMS
Previous experience with managing one or more new start-up operations a definite asset.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint
Ability to work flexible shifts and hours including weekends and holidays.
May require overnight travel 5% to 10% of the time however there will be extensive travel to the United States for training purposes

Nice To Haves

PLog or CITT designation would be an asset

Responsibilities

Evaluate operational effectiveness and recommend alternatives for work methods, procedures, controls and staffing to achieve goals.
Ensure site layout is optimally aligned for maximum Safety and efficiency
Provide recommendations to GM with the DC's operational, people and service objectives.
Drive continuous improvement.
Lead team to anticipate and solve problems and plan for events
Ensures Customer First priority are maintained with the team.
Maintain metrics for on time delivery
Ensures efficient use of operational assets such as WMS and related equipment and safety in facility ops
Coach, train, and develop team (e.g. written evaluation) on the job performance feedback.
Create and maintain a “great place to work” through open, honest leadership and communication guided by Home Depots values
Ensure a safe work culture, follow/enforces safety policies and procedures - monitor DC safety, physical security and metrics and process; safety role model; hold associates to a high safety standard.
Maintain Safe loading standard to ensure safe and efficient offload at job site
Demonstrate responsible, ethical and honest behavior while leading by example; model the desired values of Home Depot
Champion and create a customer-focused environment where excellent service is provided to all Customers
React quickly and appropriately to problems and engage in joint problem-solving across departments; ensure issues are addressed timely to ensure customer’s satisfaction .
Expedite out of stock or damages to support customer experience.
Manage rush request for the Pro Customer
Motivate team on important objectives; creates a sense of urgency and maintains accountability
Inspire and influence others by sharing information; communicate clearly with all; keep others informed and listen carefully to input and feedback
Demonstrate understanding of Home Depot and how actions affect the success of the organization
Develop collaboration with Pro/Outside and customer account teams to ensure customer friendly loading practices.
Ensure inventory transfers to support the customer.
Work with delivery operations to ensure delivery best practice
Seek knowledge about the strengths and weaknesses of self and team; provide growth opportunity and leverages available resources for learning and development
Maintains a positive attitude during high level of stress and ambiguity; work with others to determine the critical priorities