Assistant General Manager

Lore Group•Washington, DC

7d•$88,000 - $92,000•Onsite

About The Position

The Assistant General Manager of the Hotel Restaurant will play a pivotal role in assisting the General Manager in all aspects of restaurant operations, including staffing, financial management, guest satisfaction, and strategic planning. This position requires a hands-on approach, strong leadership skills, and a passion for delivering exceptional dining experiences to our guests.

Requirements

Strong leadership skills
Passion for delivering exceptional dining experiences
Hands-on approach

Responsibilities

Assist the General Manager in recruiting, training, and supervising restaurant staff, ensuring they embody the hotel’s commitment to excellence in service.
Foster a positive and collaborative work environment, promoting teamwork, professionalism, and personal growth among the restaurant team.
Provide guidance, coaching, and performance feedback to support the development of staff members and ensure high standards of service are maintained.
Collaborate with the General Manager to develop and implement standard operating procedures for restaurant operations, including opening and closing procedures, reservation management, and service standards.
Monitor daily operations to ensure efficiency, quality, and consistency in service delivery, making adjustments as needed to address any issues or challenges.
Oversee inventory management, ordering, and stock control to ensure adequate supply levels while minimizing waste and controlling costs.
Work closely with the General Manager to ensure the restaurant delivers exceptional dining experiences that exceed guest expectations.
Interact with guests to gather feedback, address concerns, and build relationships, fostering a culture of hospitality and guest-centric service.
Implement strategies to enhance the overall guest experience, including personalized service, special events, and menu enhancements.
Assist in developing and managing the restaurant budget, monitoring revenue and expenses to ensure profitability and financial targets are met.
Analyze financial data and key performance indicators to identify opportunities for revenue growth, cost savings, and operational efficiency.
Implement pricing strategies, promotions, and upselling techniques to maximize revenue and profitability while maintaining value for guests.
Collaborate with the General Manager and executive team to develop and execute strategic plans for the restaurant, aligning with the hotel's overall goals and objectives.
Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to drive continuous improvement and innovation.
Participate in meetings, presentations, and initiatives to promote the hotel restaurant and enhance its reputation as a premier dining destination.
Manage payroll for all staff members
Coordinate staff scheduling efficiently
Spearhead training and development initiatives for new hires and ongoing education for current staff members
Monitor and analyze guest sentiment scores for continuous improvement.

Benefits

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs