Assistant General Manager

Marriott•Denver, CO

19h•$68,000 - $75,000•Onsite

About The Position

The Assistant General Manager is responsible for managing hotel operations and consistently delivering results that contribute to the hotel's mission and overall success. The role focuses on business revenues, guest and associate satisfaction, and operational effectiveness and efficiency. This hotel is owned and operated by Azul Hospitality Group, an independent franchisee that is a separate employer from Marriott International, Inc.; the franchisee controls the hotel's employment policies and practices. The Assistant General Manager coordinates and manages hotel operations, works with the Management Team on property activities, sets and monitors departmental goals, and ensures service, product quality, maintenance, cleanliness, and financial standards. The position also oversees human-resources matters, supports budget and profit-and-loss controls, resolves guest concerns, and ensures compliance with applicable safety and regulatory requirements. The role is primarily performed inside a hotel, with frequent movement among departments and regular interaction with guests and staff. It includes physical activities such as standing, walking, sitting, lifting, pushing or pulling equipment, bending, and operating office equipment. Occasional travel may be required.

Requirements

Bachelor's degree required; preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience.
Hotel operations experience required.
Three to five years of management experience required.
Ability to provide and maintain a valid driver's license, as the position may require operation of motorized and electric vehicles.
Ability to travel occasionally as needed.
Ability to speak, read, write, and understand the primary workplace language.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer-relations skills.
Detail-oriented with strong organizational and communication skills.
Intermediate computer skills and knowledge of budgetary analysis.
Ability to analyze and anticipate user needs and make judgments to ensure appropriate tools are provided at the property.
Ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to analyze and forecast data and make judgments to ensure appropriate payroll and production control.
Ability to supervise a large staff and accomplish goals on time.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA, and applicable state and local analogues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Knowledge of loyalty programs, brand standards, and hospitality industry systems.

Responsibilities

Coordinate, direct, and manage hotel operations to maximize profitability, ensure guest satisfaction, protect business financial assets, and maintain the building.
Work with the hotel's Management Team to manage property activities, including employees, maintenance, sales, and profit-and-loss controls.
Set quarterly goals for each department and monitor progress toward achieving them.
Ensure product quality standards are met, including appearance, maintenance, and cleanliness.
Maintain guest-service standards and a consistent positive guest experience.
Oversee human-resources matters, including interviewing, hiring, training, assigning work, coaching and counseling, and performance management.
Monitor and control payroll costs and other expenses in accordance with budgets and monthly forecasts.
Assist in managing profit-and-loss matters by controlling costs and achieving budgeted CPOR.
Promote clear communication, rapport, and cooperation among internal departments.
Resolve difficult or unusual guest problems and encourage staff to exceed guest expectations.
Provide timely feedback, counseling, and performance evaluations to staff.
Attend hotel operational meetings, rooms departmental meetings, and staff-related events.
Recommend operational changes or innovations to the General Manager that may improve service or quality assurance.
Monitor supplies inventories to ensure staff have the tools needed to serve guests.
Practice and promote safe work habits and practices.
Ensure facility compliance with government and regulatory requirements, including OSHA and Cal-OSHA.
Assist with guest inquiries; follow company, safety, and security policies; report maintenance problems, safety hazards, accidents, or injuries; and perform other reasonable duties requested by the General Manager.