DC - Assistant General Manager

At Home•Plano, TX

About The Position

The Assistant General Manager (AGM) partners with the Distribution Center (DC) General Manager to deliver the safety, operational, and financial goals of a high-volume, multi-shift distribution center. The AGM leads through others to drive execution, develop future leaders, and build a culture of accountability, ownership, continuous improvement, change, innovation, and operational discipline. The role requires leadership presence, the ability to inspire teams, and resilience in guiding people through change in a fast-paced retail environment. The AGM leads two Operation Managers, 8–10 Supervisors, and 175–250 team members. The role includes oversight of a highly automated distribution center, including driverless forklifts (AGVs/AMRs) and automated offloading systems, in partnership with engineering and maintenance teams.

Requirements

At least 5 years of progressive leadership experience in distribution or supply chain, with demonstrated success managing large teams in a high-volume environment.
Demonstrated ability to lead through change, build accountable teams, and drive measurable results.
Strong background in supply chain systems, including WMS, MHS, and YMS.
Excellent communication, problem-solving, and analytical skills, with the ability to influence and engage across all levels.
Ability to read, write, and communicate in English.
Proven ability to coach, develop, and inspire leaders in a fast-paced, multi-shift operation.
Proficiency with Microsoft Office Suite.
Flexibility and resilience to adjust to evolving business needs and priorities.

Nice To Haves

Bachelor’s degree preferred.
Industry certifications such as APICS, Six Sigma, or Lean are a plus.
Automation experience preferred.
Advanced Excel skills preferred.

Responsibilities

Champion safety, compliance, accountability, engagement, inclusion, and respect throughout the workplace.
Partner with the General Manager to oversee performance against safety, productivity, service, cost, and quality metrics, and ensure operational objectives are achieved or exceeded.
Lead and inspire Operation Managers, Supervisors, and team members; develop leadership capability through coaching, performance management, and succession planning.
Lead process improvements, innovation, and change-management strategies to improve efficiency, accuracy, and adaptability.
Determine labor needs, create flexible work schedules, and manage payroll and expenses in alignment with operational goals.
Partner with leadership on budgeting, cost control, and resource allocation.
Collaborate with operations, supply chain, and corporate partners to deliver customer-focused execution and communicate company goals across shifts.
Interpret distribution metrics, identify performance gaps, and implement data-backed solutions to improve efficiency, accuracy, and performance.
Lead safe and efficient operation of automated distribution systems, including AGVs/AMRs and automated offloading systems.
Partner with engineering and maintenance teams to optimize system performance, minimize downtime, and improve throughput, accuracy, and safety.