Assistant General Manager
About The Position
The Assistant General Manager (AGM) plays a crucial role in driving sales, managing operations, and ensuring exceptional customer service within a fast-paced retail environment. This position involves a blend of leadership, financial acumen, and hands-on operational responsibilities. The AGM is responsible for achieving sales goals, managing a team, overseeing store operations, and providing expert advice and services to both DIY (Do It Yourself) and DIFM (Do It For Me) customers. This role requires a strong understanding of automotive systems and parts, as well as the ability to train and develop team members in all aspects of store operations, customer service, and sales techniques.
Requirements
- Friendly communication skills.
- Ability to locate and stock parts.
- Safety knowledge and skills.
- Parts and automotive system knowledge skills.
- ASE P2 certified or ASE ready equivalent.
- Ability to execute and train advanced solution, project and product quality recommendations.
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
Nice To Haves
- Bachelor’s degree in business or a related area.
- ASE certification preferred, but not required.
Responsibilities
- Review and analyze P&L statements to understand financial performance.
- Provide GAS3 selling experience for DIY and DIFM customers.
- Achieve personal and store sales goals and service objectives.
- Manage DIY services including battery installation, testing, and wiper installs.
- Ensure high standards of customer service, including prompt handling of complaints.
- Perform manager on duty responsibilities, including coaching, floor/phone management, task assignment, safety oversight, and opening/closing duties.
- Manage the weekly scheduling process for the team.
- Execute and train advanced solution, project, and product quality recommendations.
- Execute and train all store operational processes and procedures, including testing and diagnostic equipment for DIY services.
- Execute and train inventory systems and store equipment.
- Execute and train POS and Parts lookup systems.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
