Assistant General Manager
About The Position
Lead with Purpose. Grow Your Career. Make an Impact. At Plamondon Hospitality Partners, we believe exceptional guest experiences begin with exceptional people. As a family-owned hospitality company, we are committed to creating an environment where our associates are empowered to grow, supported by strong leadership, and inspired to build rewarding careers. We're looking for an experienced Assistant General Manager who is passionate about developing people, delivering outstanding guest experiences, and driving operational excellence. If you're an engaging leader who enjoys coaching teams, solving challenges, and making a meaningful impact on hotel performance, we'd love to meet you.
Requirements
- Bachelor's degree or post-secondary coursework in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of four years of progressive hotel management experience.
- Strong understanding of hotel operations, brand standards, and guest service excellence.
- Experience managing budgets, financial performance, and profit & loss statements.
- Proven ability to coach, motivate, and develop high-performing teams.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency with Microsoft Office and hotel management systems.
- Valid driver's license, reliable transportation, and willingness to travel locally or occasionally overnight for training.
- Frequent walking throughout the hotel, standing, bending, climbing stairs, reaching, and occasional lifting of up to 60 pounds.
Responsibilities
- Partner with the General Manager to lead the day-to-day operations of the hotel while ensuring exceptional guest service, strong financial performance, and an engaging workplace culture.
- Create a positive, collaborative work environment where associates feel valued and empowered.
- Coach, mentor, and develop team members to reach their full potential.
- Foster open communication and recognize employee contributions.
- Ensure every guest receives warm, attentive service and memorable hospitality.
- Promote a safe, welcoming, and inclusive workplace.
- Recruit, onboard, train, and retain high-performing associates.
- Conduct performance evaluations and provide regular coaching and feedback.
- Lead ongoing training and development initiatives.
- Support department managers through consistent leadership coaching.
- Build a culture focused on growth, accountability, and continuous learning.
- Assist in overseeing all hotel operations to ensure efficiency and exceptional service.
- Monitor key performance metrics and identify opportunities for improvement.
- Support budgeting, financial planning, revenue optimization, and expense management.
- Partner with leadership on capital improvement projects and operational enhancements.
- Help ensure the hotel consistently exceeds brand and guest expectations.
- Champion brand standards across every department.
- Support quality assurance initiatives and prepare for brand audits.
- Collaborate with the sales and marketing team to drive occupancy and revenue.
- Build strong relationships with guests, associates, vendors, and community partners.
- Help maintain compliance with safety, risk management, and company policies.
Benefits
- Competitive salary $55,000-$65,000
- Comprehensive medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Hotel travel discounts
- Career advancement opportunities within a growing hospitality organization
- Professional development and leadership training
- A collaborative, people-first culture built on respect, teamwork, and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
