Assistant General Manager, PDX Market

Tillamook County Creamery Association•Portland, OR

5d•Onsite

About The Position

The PDX Assistant General Manager is a member of the Tillamook Direct Commerce team and reports directly to the PDX General Manager. The PDX Assistant General Manager will support in all aspects of operation, including restaurant, ice cream, and retail to achieve outlined business success. This position will integrate into team’s daily lives at work, understand challenge themes, and create and implement solutions for success. This position maintains and motivates team on Tillamook’s Shared Values and company standards, creating a world-class guest experience and providing a safe and respectful environment for guests and employees alike. Selecting top talent and onboarding/training new employees; following, and ensuring that all employees follow, all personnel rules, policies and/or collective bargaining agreements; holding employees accountable for performing their daily duties and demonstrating appropriate workplace behaviors; providing continuous feedback, coaching, and timely effective discipline when necessary; evaluating, monitoring and providing regular feedback on employees’ performance; tracking employees’ attendance and verifying accuracy of daily timekeeping records; holding effective, regular, team meetings; demonstrating financial responsibility by protecting the employers’ financial interests; and serving as role model by demonstrating professionalism, honesty, integrity, ethical behavior and living our company values.

Requirements

3 years minimum supervision/management experience
3 years cafe, QSR and/or full-service restaurant experience
Demonstrated ability to manage employees of all backgrounds, skillsets and engage for career growth
Demonstrated ability to effectively plan and execute strategies
Demonstrated ability to effectively prioritize and time manage
Possess the ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills
Demonstrated intermediate computer literacy with knowledge of Microsoft Word, Outlook, and Excel, SharePoint, and POS systems
Food Handler’s Card certification
ServSafe Certification required
Alcohol Servers Permit required
Driver’s License required
Open and flexible availability
Must be able to pass 10-year background check for airport security clearance
Must be able to acquire SIDA Badge for Port of Portland/PDX Airport
Physical requirements: Long periods of standing, walking, and lifting 25#

Responsibilities

Assist in the complete PDX Airport Tillamook operation.
Working collaboratively, celebrate employee wins, provide regular recognition, and encourage recognition of success by all team members.
Integrate into team’s daily lives at work, understand challenge themes, to create larger strategies and implement for success.
Assist General Manager in daily operations in the store location, ensuring adequate coverage to serve customers. Act as cashier, stocker, cook etc. as needed.
Ensure staff is accountable for accurate cash management procedures.
Understand and ensure legal requirements are met by employees in regard to SIDA Badging, food handlers’ cards, OLCC requirements, etc.
Work with the Port of Portland to ensure location compliance in the daily operation.
Work closely with employees to provide regular, candid and honest feedback to ensure their success. Ensure teams understand how performance is evaluated at Tillamook.
Performs all non-revenue generating tasks as required such as, expense control, loss prevention training, etc.
Engage team to drive business, lead talent initiatives to foster a culture that is customer centric.
Communicates clear expectations and holds team members accountable to Tillamook’s Shared Values, performance, and behavior standards.
Confront and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
Embrace change by being open to new ideas and different approaches.
Demonstrate awareness of financial impacts of decision making.
Share product knowledge enthusiastically and accurately to increase sales and elevate service.
Build professional and respectful working relationships with other airport vendors.
Working cross functionally, partner with direct reports, P&C Talent team to execute on recruitment strategies, including interviewing, placement, and training of new hires as appropriate.
Support and facilitate business objectives through training, communication, and motivation.
Partnering with People & Culture representatives, own employee fact finding sessions in a fair and consistent manner, with strong, solution-oriented results
Trains staff to provide a consistent guest experience through friendly, knowledgeable, and efficient service utilizing TCCA’s Retail/Foodservice guidelines.
Manage employee operations functions: timely timecard approvals, correct scheduling, vacation approvals, etc.
Working with direct reports, ensure signage & menus are accurate and updated, recipe specifications are correct and menu costs are accurate.
Be present for and participate in inventories.
Attend meetings as required by the Port of Portland and TCCA and/or attend in the absence of the General Manager.
Ensures a clean, organized, safe and respectful environment for guests and employees.
Helps maintaining visual presentation directives as communicated by leadership. Identifies, develops, and trains existing talent to present visually compelling ideas consistent with Tillamook’s Retail/Foodservice standards and guidelines.
Flexibility on working on multiple projects simultaneously to meet deadlines.
Manage inventory levels monthly and assist with product ordering, as needed.
Exercise independent judgement and critical thinking skills regularly.
Exercise confidentiality in all matters as appropriate.
Build and maintain effective relationships with employees and guests to align and support execution of retail specific business results.
Communicate effectively with individuals, groups, management, and the general public.
Maintain appropriateness of uniform and appearance in accordance with Tillamook’s Shared Values and policies.