Assistant General Manager - The Adventure Group, Whistler
About The Position
At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. As an Assistant General Manager at Gibbons Life, you’ll be passionate about creating unforgettable guest experiences, building genuine connections, and thriving in a fast-paced hospitality environment. This role involves being a friendly face and helping hand that ensures every guest feels welcome, every service runs smoothly, and every day brings something new. We’re looking for energetic, guest-focused individuals who love Whistler’s vibrant community and want to be part of a team that makes people happy—every shift.
Requirements
- Experienced in leading teams in tourism, hospitality, or adventure operations
- Skilled in people development, scheduling, and cross-functional leadership
- Financially savvy and comfortable using data to drive performance
- Passionate about creating memorable, story-rich guest experiences
- Confident communicator with a proactive, solution-oriented mindset
- Aligned with a culture-first, values-led organization
Responsibilities
- Implement operational strategies to achieve company goals and ensure excellence in service, safety, and efficiency
- Lead and inspire the team to deliver outstanding guest experiences and maintain a positive, motivated workplace culture
- Manage the Guest Services team to create a welcoming atmosphere and ensure smooth, professional day-to-day operations
- Collaborate with head office departments—including Marketing, Finance, and HR—to align operations with company objectives
- Oversee scheduling, recruitment, onboarding, training, and performance management to build and retain a high-performing team
- Track and analyze operational performance metrics, identify opportunities for improvement, and implement effective solutions
- Coordinate with all departments to ensure seamless execution of activities, events, and special programs
- Handle and resolve escalated guest concerns promptly, ensuring a positive outcome and maintaining guest satisfaction
- Foster a culture of collaboration, engagement, and accountability among team members
- Support the General Manager in overseeing daily operations, driving revenue growth, and executing long-term strategic initiatives
Benefits
- $55,000-$75,000 annual wage based on experience and qualifications.
- 50% off food & beverage at all Gibbons venues
- Adventure perks: 20% off The Adventure Group for you and your friends & family
- Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
- Wellness perks: 20% off at The Spa at Whistler and a benefit stipend
- Exclusive partner discounts at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
- Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
