Assistant General Manager

Inspīr Modern Senior Living•Washington, DC

19h•Onsite

About The Position

The Assistant General Manager is responsible to assist the General Manager with the day-to-day operations of the community including occupancy and financial performance as well as the planning, development, implementation, evaluation and improvement of all operational standards. In the General Manager’s absence, the Assistant General Manager shall report to the Executive Director. The Assistant General Manager is to ensure accurate, timely, and professional service to all residents and must uphold the Inspir philosophy and values.

Requirements

Bachelor’s degree or equivalent in experience in human services management, or nursing home management
Must possess 7-10 years of progressive experience in human services management and/or senior living management
Must have proven leadership and management skills
Experience working with seniors including those with memory care needs
Excellent customer service and public relations skills
Free of communicable diseases
Must be able to convey & understand information and ideas in English
Ability to understand and optimize a profit and loss statement
Ability to address, contribute and optimize all aspects of the sales process
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by residents, guests, or associates
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Maintain regular attendance, as required by scheduling which will vary according to the needs of the property

Nice To Haves

Pre-leasing and new property pre-opening experience are a plus

Responsibilities

Assist the General Manager with the day-to-day operations of the community including occupancy and financial performance.
Plan, develop, implement, evaluate, and improve all operational standards.
Ensure accurate, timely, and professional service to all residents.
Uphold the Inspir philosophy and values.
Maintain ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
Ensure that the community is prepared for inspection by regulatory agencies through regular auditing and maintenance of community policies and procedures.
Oversee departmental budgets and provide guidance to department leaders on how to meet budgetary guidelines.
Maintain monthly financials and provide explanation for variances while driving strong expenditure control.
Function as sales leader to achieve occupancy goals and targets.
Provide programs for training and development of department leaders so that all areas of the operation are supervised properly and are geared to perform to the best advantage.
Maintain open communication and respond to all residents, guests, associates, and department leaders correspondence in a timely manner.
Ensure property goals are met or exceeded by working proactively with division/department leaders to respond to business challenges.
Ensure Concierge Services accountability.
Ensure appropriate high quality resident move-in coordination.
Work to ensure resident and family expectations are met, and assist staff with the move-in experience.
Provide direct supervision to departments as assigned by General Manager.
Assist in the direction of associate relations programs.
Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate.
Maintain and increase occupancy goals in accordance with budgetary guidelines.
Identify and develop professional referral sources and business development.
Optimize all opportunities to generate revenue, including ancillary revenue.
Gather competitive market analysis data and maintain a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities).
Work collaboratively with department leaders to emphasize the team's role in sales and participation in the community sales and marketing efforts.
Comply at all times with Inspir standards and regulations to encourage safe and efficient operations.
Institute whatever safety measures are necessary to comply with appropriate company, OSHA regulations and safety procedures.
Follow all emergency procedures and understand the safety practices.
Develop and implement procedures to improve operations.
Maintain regular attendance, as required by scheduling which will vary according to the needs of the property.
Ensure service, technical skills and other training occurs throughout the property to support successful daily operations.
Establish and maintain open, collaborative relationships with direct reports and entire team & ensure direct reports do the same for their teams.
Assist in recruitment of associates including interviews.
Analyze quality service issues and identify trends.
Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
Perform other duties as assigned, including filling in on all roles due to staff shortages.