Assistant General Manager I Bob's Steak and Chop House

Omni Hotels & Resorts•Oklahoma City, OK

2d•Onsite

About The Position

Bob's Steak and Chop House Assistant General Manager Overview: Is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees in support of the General Manager. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their superior dining experience.

Requirements

Candidate is required to have at least 1 year restaurant management experience.
Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.
Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
Ability to train a staff to produce high volumes of work while maintaining quality per Omni and Bob’s standards.
Ability to set priorities for the Bob’s team and provide feedback to others that enhances performance.
Prior experience managing schedules, payroll, service recovery and associate relations matters required.
Previous cash handling experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to multi-task, work well under pressure and work in fast paced environment.
Must be proficient with computers.
Expected to have and maintain all appropriate certifications to serve and sell food and alcoholic beverages according to Oklahoma City and Oklahoma state standards.
Must be able to work a variety of shifts, including weekends and holidays.
Move, bend, push and pull objects weighing up to 50 pounds without assistance.
Must be able to lift, carry and place items up to 40 lbs without assistance.
Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including frequent bending, twisting and extending arms overhead.
Must be able to maintain an active Manager ServSafe Certification.

Nice To Haves

Upscale steak house management experience is strongly preferred however other fine dining and/or hotel food & beverage leadership experience will be considered.

Responsibilities

To follow, enforce, comply and adhere to all Bob’s Steak & Chop House Rules, policies, procedures, standards, and recipes at all times.
Responsible for assigned shift, assisting in overall management
Supervise and coordinate assigned shift.
Assist in overall supervision of the department as outlined in manager's job description.
Check staff punctuality.
Complete environmental checklist for dining room (Ensure music levels and lighting at proper levels).
Spot check liquor pars.
Order daily supplies.
Hold pre-meal meetings.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during peak hours.
Communicate with guests and receive feedback.
Observe, teach, and correct staff's service.
Monitor each guest experience.
Examine food preparation.
Examine beverage presentation.
Administrative responsibilities.
Assist manager in scheduling, forecast weekly/monthly, completing weekly payroll
Participate in interviewing new employees.
Prepare maintenance requests and follow-up.
Cost control.
Monitor food and liquor requisitions.
Monitor food waste.
Monitor labor and payroll costs.
Check bar controls, shot glass use, red lining, bottles empty.