Assistant General Manager

Spire Hospitality•Selma, AL

19d•Onsite

About The Position

The St. James Hotel, a historic hotel on the banks of the Alabama River since 1837, offers a unique guest experience with its rich past and modern hospitality. SPIRE Hospitality, the management company, focuses on creating memorable guest experiences and delivering best-in-class service. They provide support, tools, and opportunities for career growth within the hospitality industry.

Requirements

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
Minimum of 2-5 years of hotel management experience, with a focus on front office operations, accounting and labor laws.
Must have large full-service hotel experience.
Proven supervisory experience, demonstrating the ability to lead a team effectively.
Strong understanding of hotel operations, including guest services, accounting, and labor laws.
Experience in handling guest complaints and resolving conflicts professionally.
Familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office Suite (Outlook, Word, Excel).
Previous experience in budgeting and financial reporting is advantageous.
Previous experience with hotel PMS systems a plus. Examples: OnQ, PEP

Responsibilities

Provide guidance and leadership ensuring consistent compliance with hotel policies and delivering exceptional customer service.
Oversee, develop and implement plans for operational excellence.
Act as the General Manager in their absence.
Inspire the team to create remarkable experiences for guests, fostering loyalty and repeat business.
Analyze guest feedback and service metrics to coach staff on enhancing service delivery, nurturing a culture of continuous improvement and accountability.
Oversee accounting, auditing, and cashiering staff, maintaining accurate payroll and personnel records as determined by the Corporate Office.
Communicate effectively, providing clear direction to staff while fostering strong relationships across departments to enhance collaboration and guest experiences.
Supervise cost and inventory controls to maintain budgetary goals, ensuring efficient operations.
Maintain composure during emergency situations, using sound judgment to implement detailed steps for resolution.
Collaborate with the General Manager to establish and monitor operational policies, ensuring profitability and consistency across hotel functions.
Plan and participate in various hotel meetings to foster teamwork and drive continuous improvement initiatives.