Assistant General Manager - Portland Harbor Hotel

Hotel•Portland, ME

12d•Onsite

About The Position

Colwen Hotels is seeking an experienced Assistant General Manager to join the team at the Portland Harbor Hotel. This is a key leadership role focused on overseeing daily operations, developing teams, and ensuring exceptional guest experiences. The position is highly visible and hands-on, requiring the ability to inspire teams, maintain high standards, and contribute to the hotel's overall success. Colwen Hotels emphasizes a culture of empowerment, integrity, and growth, offering opportunities for career advancement within a growing organization.

Requirements

3+ years of progressive hotel management experience.
A passion for hospitality and creating memorable guest experiences.
Proven leadership skills with the ability to inspire, motivate, and develop teams.
Excellent communication and relationship-building skills.
Strong organizational, analytical, and problem-solving abilities.
High attention to detail and a commitment to operational excellence.
Ability to thrive in a fast-paced, ever-changing environment.
Proficiency in Microsoft Office and hotel management systems.

Responsibilities

Lead the day-to-day operations of the Front Office, Housekeeping, Food & Beverage, and Maintenance departments.
Inspire and develop associates through coaching, mentoring, recognition, and hands-on leadership.
Deliver exceptional guest experiences while maintaining the highest service standards.
Recruit, hire, onboard, and develop top hospitality talent.
Support financial performance through effective labor management, budgeting, and operational efficiency.
Conduct daily property walks to ensure exceptional cleanliness, quality, safety, and brand compliance.
Build strong partnerships across every department to create a seamless guest experience.
Promote a positive, inclusive, and engaging workplace culture.
Lead by example, supporting the team and guests wherever needed.