Hotel Assistant General Manager

Hilton Garden Inn Bozeman•Bozeman, MT

5d•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations and delivering an exceptional guest experience. Reporting directly to the General Manager, this role helps lead department teams, ensures operational standards are met, and assists with financial, staffing, and compliance responsibilities. The AGM acts as a key operational leader and serves as the General Manager’s delegate when needed.

Requirements

3–5 years of hotel operations or hospitality leadership experience
Strong working knowledge of hotel operations and guest service standards
Demonstrated leadership and team-building skills
Strong communication, organization, and problem-solving abilities
Financial awareness, including experience with scheduling, labor management, and basic budgeting
Ability to manage multiple priorities in a fast-paced environment
Proficiency with hotel management systems and business software

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
experience with HR/payroll platforms preferred

Responsibilities

Support the General Manager in overseeing daily operations across all hotel departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage (if applicable)
Assist with implementing operational strategies, policies, and procedures to meet performance and service goals
Provide leadership, coaching, and support to department managers and front-line staff
Serve as a visible, hands-on leader to ensure high levels of guest satisfaction and service recovery
Assist with scheduling, staffing, hiring, onboarding, and performance management
Help monitor labor costs, operating expenses, and departmental budgets
Address guest concerns and operational issues promptly and professionally
Ensure compliance with company policies and all local, state, and federal regulations
Support safety, security, and preventative maintenance initiatives
Step in for the General Manager as needed during absences or high-volume periods