Assistant General Manager - Pearland

Freddy's Frozen Custard & Steakburgers•Pearland, TX

About The Position

The Assistant General Manager is responsible for the restaurant’s overall efficiency and technical operations, ensuring Freddy’s standards for quality, timeliness, and service. The role involves training and developing staff, building teams, and motivating employees. The Assistant General Manager supports restaurant performance by monitoring labor and sales, enforcing quality and portion-control standards, and maximizing productivity. The role also ensures compliance with health and safety regulations, addresses inspection findings, and oversees guest service, scheduling, opening and closing, cash handling, checklists, and administrative paperwork. This position requires availability for morning, day, and evening shifts, including weekends, and a minimum of 50 hours per week or as management or restaurant needs dictate. Work is primarily indoors in a restaurant environment, with occasional exposure to outside elements and occasional high noise levels. The role involves prolonged standing and other physical activities, including occasionally lifting or moving up to 50 pounds.

Requirements

One to three years of restaurant management or related experience generally required.
Excellent written and verbal communication skills, including the ability to communicate detailed information clearly to guests, colleagues, and management.
Excellent guest-service skills and the ability to interact professionally and positively to develop and maintain strong working relationships with guests, coworkers, and management.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver’s license and an acceptable driving record under company policy and insurance requirements.
Must hold current foodservice certificates required by state law.
Must be available for morning, day, and evening shifts, including weekends.
Must be available to work at least 50 hours per week, or as management or restaurant needs dictate.
Must have experience with Microsoft Office, Excel, Word, and the internet.
Must be able to talk and hear regularly; frequently stand, bend, kneel, climb stairs, walk, use hands to finger, handle, or feel, and reach with hands and arms.
Must occasionally lift and/or move up to 50 pounds and be able to stand for long periods.
Must adapt to changing temperatures in the kitchen.

Responsibilities

Ensure Company Standard Operating Procedures are followed.
Teach and model Freddy’s standards for quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Make customer satisfaction a priority and consistently demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentages.
Enforce quality-control standards, procedures, and portion-control guidelines.
Monitor sales trends, develop forecasts, and make decisions to control sales and labor costs.
Maximize productivity without compromising quality.
Ensure compliance with health department regulations.
Address critical violations identified through self-inspections or health department reports, take corrective action, and prevent repeat violations.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests’ needs and special requests, and resolve complaints or concerns with a commitment to guest satisfaction.
Review and approve schedules and forecasts.
Coordinate opening and closing activities safely and on time.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Complete and submit paperwork and administrative forms correctly and on time.
Resolve conflicts and address team members’ performance issues constructively and according to policy.
Train and develop staff, build teams, and motivate employees.