Westedge Assistant General Manager Luxury Spa and Boutique

The Woodhouse Spa - Charleston/Savannah/Franklin•Charleston, SC

4d•$45,000 - $50,000•Onsite

About The Position

This isn't your typical Assistant Manager position. At Woodhouse Spa Westedge, we're looking for a dynamic, sales-driven leader who knows how to build an incredible team, create unforgettable guest experiences, and turn a beautiful retail boutique into a thriving business. We're seeking someone with the energy of a great retail leader, the polish of luxury hospitality, and the confidence to take ownership. As our Assistant Spa Manager, you'll take a hands-on leadership role in two essential areas of our business: our Hospitality Team and our Retail Boutique. This is an opportunity to lead people, drive results, elevate the guest experience, and make a meaningful impact within a luxury wellness environment.

Requirements

Strong retail experience is essential.
Proven leadership experience in retail, luxury hospitality, beauty, or wellness.
Demonstrated success driving sales and developing high-performing teams.
Strong understanding of merchandising, inventory, and retail KPIs.
Confident, positive, organized, and results-oriented.
A natural coach who motivates others and holds people accountable.
Passionate about exceptional hospitality and creating memorable guest experiences.
Comfortable taking initiative, solving problems, and owning results.

Nice To Haves

Spa experience is a plus, not a requirement.
Experience in luxury retail, skincare, cosmetics, or spa operations is a plus.
Meevo experience preferred.

Responsibilities

Drive boutique sales, merchandising, and retail performance.
Coach your team on product knowledge, sales techniques, and personalized guest recommendations.
Track sales goals, KPIs, and opportunities for growth.
Bring fresh ideas to promotions, product launches, and retail experiences.
Lead, inspire, and develop a high-performing Hospitality Team.
Build a culture of accountability, positivity, and exceptional service.
Set clear expectations, celebrate wins, and coach performance.
Lead by example and create an environment where great people thrive.
Deliver a five-star guest experience from arrival to departure.
Oversee daily operations, scheduling, and guest flow.
Resolve guest concerns with confidence, professionalism, and care.
Maintain the elevated atmosphere and standards that define Woodhouse.
Jump in and support the team wherever needed.