Embarcadero - Assistant General Manager

Philz Coffee•San Francisco, CA

27d•Onsite

About The Position

At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. Our Assistant General Managers partner with the General Manager to create an environment in the store that authentically embodies the Philz culture. You will be responsible for coaching a team of individuals committed to providing exceptional customer service and coming together to create a welcoming and inclusive environment, for our customers and team. You will partner with the General Manager to execute company initiatives, drive financial results, and impact the store's operations. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Requirements

3+ years experience in a retail or customer service environment
Strong communication skills
Ability to manage a fast-paced environment while maintaining a positive attitude
Strong leadership skills and the ability to coach others
Must either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.

Nice To Haves

Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.

Responsibilities

In partnership with the Store Leader, oversee a mission-driven, values-based Philz Team Member culture.
Remain up-to-date on all Philz Policies and procedures to ensure a legally compliant and safe Team Member Philz journey.
Evaluate staffing levels for Baristas and Team Leads and assist in the interview process to ensure the store is consistently and appropriately staffed to meet business needs.
Create a community focused on providing an exemplary customer experience and bettering days.
Role model exceptional customer connections, uphold all store service standards, and confidently coach Team Members to ensure they meet these expectations.
Maintain an operationally and financially solid environment.
Develop a deep understanding of the store's performance to drive improvements and achieve financial goals.