FOH F&B - Dinner/Default - Assistant General Manager F&B

Canadian Niagara Hotels Group • Niagara Falls, ON

1d • CA$55,000 - CA$63,000 • Onsite

About The Position

In this high volume restaurant, the Restaurant Assistant General Manager will report to the Restaurant General Manager and is responsible to ensure enthusiastic, courteous, and superior quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful restaurant staff who are motivated on exceeding guest satisfaction and operating revenue targets. Tasks may include, but are not limited to: Recruiting/hiring/training/scheduling/evaluating and counselling team members, applying all operating equipment and cash control standards and systems are used; completing inventory checks, supervising the restaurant floor and kitchen to ensure that operations are effectively and efficiently carried out, while continually looking for ways to improve operations in order to increase revenue and decrease cost.

Requirements

• Demonstrates commitment and passion to maximizing guest satisfaction at each stage of the guest experience.
• Establishes immediate credibility with guests and staff.
• Demonstrates willingness/enjoyment to attend to the needs of others.
• Approachable.
• Demonstrates ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products.
• Excellent interpersonal skills.
• Demonstrates ability to lead/supervise a large team of Food and Beverage staff.
• Sets high priorities/standards, and demonstrates urgency to achieve critical goals and objectives.
• Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff.
• Demonstrates knowledge and conversational ability in order to train staff.
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
• Demonstrates reading comprehension ability.
• Ability to quickly respond to changing work volume; high-energy level/speed.
• Ability to work independently with minimal supervision.
• Working knowledge of all aspects of restaurant management including BOH and FOH operations.
• Willingness to work all shifts including days/evenings/weekends and holidays.

Nice To Haves

• Previous Supervisory or Management experience in Food and Beverage, hospitality is an asset.

Responsibilities

• Ensure enthusiastic, courteous, and superior quality of service is provided to all customers.
• Create a venue staffed by knowledgeable, helpful, and cheerful restaurant staff.
• Motivate staff to exceed guest satisfaction and operating revenue targets.
• Recruit, hire, train, schedule, evaluate, and counsel team members.
• Ensure operating equipment and cash control standards and systems are used.
• Complete inventory checks.
• Supervise the restaurant floor and kitchen to ensure operations are effective and efficient.
• Continuously look for ways to improve operations to increase revenue and decrease cost.
• Lead all staff by example.
• Maintain professional composure at all times, regardless of issue, while performing multiple tasks.
• Employ persuasion and influence to initiate and/or resolve matters.
• Develop all staff to the best of their personal capabilities.
• Direct supervisory and non-supervisory staff in an efficient and forthright manner.
• Ensure the workplace is safe for all guests and staff.
• Enforce all health and safety/sanitation standards.
• Train staff to effortlessly provide guest experience.
• Encourage cross-promotion/sales of related restaurant and company services/activities/products across the complex.
• Train and correct staff as required to ensure consistent performance.
• Properly identify guest’s needs, demeanor, and level of required service attention.
• Assist guests in reading company/local tourism literature to increase guest satisfaction.
• Quickly respond to changing work volume.
• Work independently with minimal supervision.

Benefits

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed