Assistant General Manager- Capital One Lounge - JFK Airport

Compass Group•New York, NY

12d•$80,000 - $82,000•Onsite

About The Position

FLIK, a division of Compass-USA, is seeking a passionate, people-focused Assistant General Manager to help lead the Capital One Lounge at John F. Kennedy International Airport (JFK). This is an exciting opportunity to join a team in a premium airport hospitality environment where exceptional service, culinary excellence, and memorable guest experiences come together every day. The Assistant General Manager plays a key role in leading day-to-day lounge operations, developing a high-performing team, and ensuring operational, company, and client standards are consistently achieved.

Requirements

Flexible schedule and open availability required, including early mornings, evenings, weekends, holidays, and closing shifts.
2 to 4 years of food service, hospitality, restaurant, or related management experience.
2 to 4 years of experience leading, coaching, and developing teams.
Experience in upscale hospitality environments such as airport lounges, restaurants, hotels, private clubs, bars, corporate dining, or other premium guest-service operations.
Strong knowledge of food and beverage operations, food safety, quality standards, presentation, and guest experience.
Demonstrated financial acumen with experience managing labor, expenses, budgets, inventory, and operational performance.
ServSafe Food Manager Certification preferred or ability to obtain certification upon hire.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Excellent communication, organizational, leadership, and problem-solving skills.
A genuine passion for hospitality and creating exceptional experiences for Capital One Lounge guests.

Nice To Haves

Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent education and experience will be considered.

Responsibilities

Assist in leading daily Capital One Lounge operations, ensuring exceptional service, operational excellence, and adherence to approved budgets.
Support premium food, beverage, and hospitality experiences while maintaining high standards for quality, presentation, cleanliness, and guest satisfaction.
Recruit, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, teamwork, and service excellence.
Provide hands-on leadership across food and beverage, guest services, staffing, inventory management, and operational compliance.
Collaborate with leadership, cross-functional teams, and airport stakeholders to support seamless lounge operations.
Monitor labor productivity, operational performance, and service standards while identifying opportunities for continuous improvement.
Build strong relationships with guests, team members, clients, and business partners while serving as a role model for premium hospitality.
Ensure compliance with company, airport, food safety, sanitation, health, safety, and regulatory requirements.
Support special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.