Assistant General Manager, Cafe

Hard Rock Hotel & Casino Ottawa•San Antonio, TX

1d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in the hospitality and entertainment industry. HRI operates Rock Shops®, Live Performance Venues, and Cafes in over 70 countries, totaling 265 locations. The company also has a joint venture, Hard Rock Digital, focusing on online and retail sportsbooks and internet gaming. Hard Rock boasts the world's largest collection of music memorabilia, featuring over 86,000 pieces displayed across its venues. The brand has received numerous accolades, including being recognized for outstanding guest satisfaction in its hotel division and being named a U.S. Best Managed Company. Hard Rock is committed to fostering an inclusive workplace culture and encourages applications from people with disabilities, offering reasonable accommodations when requested.

Requirements

Minimum 10 years of experience in the hospitality industry, including restaurant front-line operations.
Bachelors Business Degree or documented entrepreneurial hospitality leadership.
Strong leadership and interpersonal skills, verifiable by peers and prior supervisors.
Consultative skills and ability to work cross-functionally.
Excellent verbal and written communication skills.
Strong problem-solving skills, with the ability to diagnose and develop recommended solutions.
Potential and aspiration to serve as a Hard Rock General Manager.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.
Ability to travel via auto or airplane for long periods of time.

Responsibilities

Uphold all brand standards and core values while meeting or exceeding Owners’ Objectives.
Manage the asset management of the entire facility.
Demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.
Work closely with Sales to execute the Cafe Sales & Marketing plan and achieve year-over-year entrée count growth.
Serve as a mentor and coach to junior management staff in understanding the business's financial goals.
Communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
Support the team across all departments in consistent execution of all systems and processes to deliver products and services to brand standards.
Support the GM in building a highly functional team of management and hourly team members who share a common vision and values.
Champion change, ensuring all local and company initiatives are implemented successfully.
Foster an environment of customer advocacy where all team members prioritize the guest.
Execute established standards for overall guest satisfaction that meet or exceed brand standards.
Be responsive and hospitable to guest feedback from all sources, including social media and email.
Support Cafe staffing objectives by attracting and retaining talented individuals and placing them in positions that leverage their skills.
Clearly define goals and expectations for management and hourly team members using performance review tools and hold them accountable.
Support staff development and advancement along well-defined career paths.
Serve as a Learning Coach, developing, implementing, and executing learning and developmental programs to drive continuous improvement and retention.