Assistant General Manager, Cafe
About The Position
Hard Rock International (HRI) is a globally recognized company with a significant presence in the hospitality and entertainment industry. HRI operates Rock Shops®, Live Performance Venues, and Cafes in over 70 countries, totaling 265 locations. The company also has a joint venture, Hard Rock Digital, focusing on online and retail sportsbooks and internet gaming. Hard Rock boasts the world's largest collection of music memorabilia, with over 86,000 pieces displayed across its venues. The brand has received numerous accolades, including being recognized for outstanding guest satisfaction in hotels and being named a U.S. Best Managed Company. Hard Rock is also noted for its commitment to diversity and inclusion, being recognized as a top employer for women, diversity, and new graduates.
Requirements
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
- Bachelors Business Degree or documented entrepreneurial hospitality leadership.
- Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
- Consultative skills and ability to work cross-functionally.
- Excellent verbal and written communication skills.
- Strong problem-solving skills through ability to diagnose and develop recommended solutions.
- Potential and aspiration to serve as a Hard Rock General Manager.
Responsibilities
- Uphold all brand standards and core values while meeting or exceeding Owners’ Objectives.
- Manage the asset management of the entire facility.
- Demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.
- Achieve the Cafe’s key performance metrics through demonstrated financial comprehension.
- Work closely with Sales to execute the Cafe Sales & Marketing plan and achieve year-over-year entrée count growth.
- Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
- Communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
- Support the team in consistent execution of all systems and processes across all departments to deliver products and services to brand standards.
- Support the GM in building a highly functional team of management and hourly team members who share a common vision and values.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Foster an environment of customer advocacy where all team members prioritize the guest.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards.
- Be responsive and hospitable to guest feedback from all sources, including social media and email.
- Support Cafe staffing objectives by attracting and retaining talented individuals and placing them in positions that leverage their skills.
- Clearly define goals and expectations for management and hourly team members using performance review tools and hold them accountable.
- Support staff development and advancement along well-defined career paths.
- Serve as a Learning Coach, developing, implementing, and executing learning and developmental programs to drive continuous improvement and retention.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
