Assistant Front Office Manager

Margaritaville Lake Resort Lake of the Ozarks•Osage Beach, MO

1d•Onsite

About The Position

Join the team and love your job! The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that experience begins at the Front Desk. With good pay, extensive benefits and a family atmosphere, we are seeking a strong leader to drive the Front Desk team to service excellence every day.

Requirements

Ability to assist with the design and preparation of statistical reports and presentations as needed.
Ability to accurately and timely report information to appropriate parties.
Ability to assist with various accounting department tasks as needed.
Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!
Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
Has great attention to detail, ability to accurately report information and works well under pressure in a fast-paced environment.
Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.
Is organized and able to prioritize workload; able to multi-task for the benefit of quality services
Has superb communication skills; oral and written, ability to handle difficult people.
Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear.
Takes pride in a job well done.
Has great attention to detail and works well under pressure in a fast-paced environment.
Cooperate with employees from all departments.
Is conscientious of and preserves hotel personnel and guest security, property and privacy at all times
Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.
Must have a flexible schedule and be available days, nights, weekends and holidays.
Must have good computer skills; typing 40 words per minute or more preferred.
Adheres to the dress code as outlined in the Driftwood Hospitality Associate Handbook

Nice To Haves

Has “a smile you can hear”.

Responsibilities

Actively recruit, train, motivate, and monitor associate behavior to attain and maintain elevated level of quality guest service.
Achieve budgeted revenues and expenses while maximizing profitability related to the guest services department paper.
Develop and implement short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Participate in the preparation of the annual hotel budget.
Increase level of guest satisfaction by delivery of an exceptional product through employee development, coaching, positive reinforcement and corrective action as required.
Effectively manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Implement, maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
Effectively and pleasantly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
Other duties and tasks as assigned.