J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)

Pyramid Global Hospitality•Saint Michaels, MD

9d•Onsite

About The Position

We are seeking a motivated Management Trainee to join our Rooms Division team in an immersive 18-month Assistant Front Office Manager training program. This hands-on opportunity is designed to develop future hospitality leaders through operational, management, and financial training. Orientation/Onboarding (0.5 month) You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. Rooms Division: Asst Front Office Operations Skills Acquisition (2.5 months) You will learn to analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation; learn to manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other department to ensure the highest level of product delivery. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases. Asst Front Office Mgr Management Skills Acquisition (3 months) You will learn to analyze a team’s performance; set performance goals for team and individual team members; assist with the development and implementation of training and performance improvement plans; learn to communicate effectively with staff members and provide ongoing support and guidance; learn to hold team members accountable for their goals and responsibilities; train, coach and counsel staff members; learn to conduct performance reviews; learn to motivate team members; learn to select, train and retain team members; learn disciplinary actions and dismissal procedures. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases. Asst Front Office Mgr Financial Skills Acquisition (3 months) You will learn to monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; learn to manage inventory; assist with daily and weekly forecasting, scheduling and staffing; learn payroll procedures; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases. Asst Front Office Mgr Skills Implementation (9 months) You will implement and build upon the skills acquired during the previous Skills Acquisition phases. This includes leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, and decision making while providing excellent customer service. This phase will constitute the majority of the program length, allowing MITs to apply and integrate the skills acquired in the previous phases. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.

Requirements

Strong communication and customer service skills
Professional, organized, and eager to learn
Ability to work flexible schedules, including weekends and holidays
Regularly required to stand, walk, talk and hear
Frequently required to use hands to finger, handle, feel and reach with hands and arms
Frequently required to sit, climb or balance, stoop, kneel, and crouch
Manual dexterity sufficient to operate standard office equipment
Normal range of hearing and vision
Must be able to lift equipment, supplies, etc. of at least 30 pounds
Must be able to resolve problems, handle conflict, and make effective decisions under pressure

Nice To Haves

Degree or coursework in Hospitality, Tourism, Business, or related field preferred

Responsibilities

Analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation.
Manage the daily operations of the department and ensure adherence to standards.
Maintain a high level of service by constantly training and coaching all staff.
Inspect and oversee the cleanliness and maintenance of all function space.
Coordinate with other departments to ensure the highest level of product delivery.
Analyze a team’s performance and set performance goals for team and individual team members.
Assist with the development and implementation of training and performance improvement plans.
Communicate effectively with staff members and provide ongoing support and guidance.
Hold team members accountable for their goals and responsibilities.
Train, coach and counsel staff members.
Conduct performance reviews.
Motivate team members.
Select, train and retain team members.
Implement and build upon acquired skills, including leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, and decision making while providing excellent customer service.