Assistant Front Office Manager - HALL Arts Hotel

Coury Hospitality • Dallas, TX

6d • Onsite

About The Position

At HALL Arts Hotel, we celebrate art, culture, and luxury in the heart of Dallas’ Arts District. Featuring sophisticated design, curated art collections, and refined accommodations, our hotel is a sanctuary for creativity and hospitality excellence. Curators at HALL Arts thrive in a high-end, inspiring environment, where exceptional service and artistic expression go hand in hand. HALL Arts Hotel is hiring for an Assistant Front Office Manager. You should join our team if you believe hospitality is an art form, the desk is the heartbeat of the hotel, details define luxury, leadership is collaborative, cross-department synergy wins, and memories matter. You’re a great fit for this role if you love coaching in the moment, owning the daily shift, driving results, developing talent, managing by jumping into the trenches, partnering with Housekeeping, and fostering a positive culture. We’re excited to have you join us because you bridge leadership and execution, bring relevant experience, are a natural problem-solver, and are a strong communicator.

Requirements

• 3–5 years of front office experience in a hotel or resort setting.
• Strong knowledge of front desk operations, PMS systems, and hotel procedures.
• Excellent communication, problem-solving, and leadership skills.
• Ability to stand or walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent use of computers and front desk equipment.
• Ability to work flexible hours including evenings, weekends, and holidays.

Nice To Haves

• Bachelor's degree in hospitality management or related field.
• Previous supervisory experience.

Responsibilities

• Supervising daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards are flawlessly met.
• Optimizing room inventory, managing upsell opportunities, and maximizing property revenue during shifts.
• Training team members on operational procedures, luxury service standards, and the art of handling difficult guest conversations.
• Assisting the team by checking in guests, handling escalations, or resolving operational issues.
• Communicating with Housekeeping to prioritize room readiness, VIP arrivals, and special guest requests.
• Creating an energetic, positive lobby environment where staff feel supported, respected, and set up for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level