Assistant Front Office Manager - HALL Arts Hotel

Coury Hospitality • Dallas, TX

5d • Onsite

About The Position

HALL Arts Hotel is seeking an Assistant Front Office Manager who believes hospitality is an art form, understands the Front Office is the heartbeat of guest experience, and recognizes that details define luxury. This role requires a collaborative leader who leads by example, empowers their team, and fosters an environment where staff can thrive. The ideal candidate understands the importance of cross-departmental synergy and is passionate about creating lifelong memories for guests.

Requirements

• A solid background in hotel rooms operations.
• Proven supervisory or shift-leader experience in a boutique or luxury environment.
• Ability to stay calm under pressure and turn challenges into service wins.
• Strong communication skills to connect with international guests, inspire the team, and inform upper management.
• 3–5 years of front office experience in a hotel or resort setting.
• Strong knowledge of front desk operations, PMS systems, and hotel procedures.
• Excellent communication, problem-solving, and leadership skills.

Nice To Haves

• Bachelor's degree in hospitality management or related field.
• Previous supervisory experience.

Responsibilities

• Leading, supporting, and mentoring Front Office Curators, Guest Service Agents, and Bell Staff directly on the floor.
• Supervising daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards are flawlessly met.
• Optimizing room inventory, managing upsell opportunities, and maximizing property revenue during shifts.
• Training team members on operational procedures, luxury service standards, and handling difficult guest conversations.
• Assisting the team with front desk operations, including checking in guests, handling escalations, and resolving operational issues.
• Communicating with Housekeeping to prioritize room readiness, VIP arrivals, and special guest requests.
• Creating an energetic, positive lobby environment where staff feel supported, respected, and set up for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level