Assistant Front Office Manager

Hersha Hospitality Management LP • Boston, MA

11d • Onsite

About The Position

To assure a courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To assure and maintain a professional service, and ensure that employees are portraying this same professionalism to all hotel guests. This is a 45 hour overtime eligible position.

Requirements

• Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is required.
• Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel, including at least two (2) or more years of Leadership experience.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.

Nice To Haves

• A second language is desirable.

Responsibilities

• Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.
• Hire, counsel, discipline, and schedule all Front Office personnel as necessary.
• Provide orientation, training retraining and supervision necessary to insure the finest service at all times.
• Coordinate reservation functions through communication with the Reservations Manager.
• Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.
• Coordinate all service performance procedures within the Front Office.
• Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office area.
• Insure that all required records and reports are completed and distributed as assigned.
• Maintain inventories for all necessary Front Office supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager