Assistant Front Office Manager (FT) (AM/PM) ("Subdirector de Recepción")

EVANS HOTELS LLC•San Diego, CA

10d•Onsite

About The Position

The Assistant Front Office Manager ("Subdirector de Recepción") supports the daily operations of the Front Office and Guest Services teams to ensure exceptional guest experiences from arrival through departure. This role partners closely with Front Office leadership to drive service standards, operational efficiency, and team accountability while maintaining a strong presence in the lobby and guest-facing areas.

Requirements

At least 2-4 years of relevant experience and/or training. A combination of experience, education, and/or training may be substituted for either requirement.
Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
Availability to work on weekends and holidays is required.
Must have an unexpired and valid driver's license with no recent violations.
For insurance purposes, candidates must be over 21 years of age.
Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

Previous similar position in a upscale hotel or similar industry is a plus.
Experience with Medallia, Infor HMS, or similar systems preferred.

Responsibilities

Convey a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
Resolve guest concerns promptly and professionally, utilizing service recovery guidelines with a focus on resolution over compensation.
Monitor guest feedback platforms and take proactive steps to address trends and improve satisfaction scores.
Maintain a visible presence in the lobby during peak periods to engage with guests and support the team.
Oversee daily front desk operations including check-in/check-out, room assignments, and guest requests.
Ensure accuracy and efficiency within the Property Management System.
Support inventory management and room type balancing in coordination with Revenue Management.
Assist with managing oversell situations and last-minute inventory adjustments.
Ensure compliance with payment and authorization procedures, including Sertifi third-party credit card forms.
Act as a liaison between Front Office and other departments including Housekeeping, Engineering, Security, and Sales.
Ensure clear and consistent communication regarding room status, VIP arrivals, group needs, and operational updates.
Participate in daily stand-up meetings and communicate key information to the team.
Support coordination of group arrivals, special events, and high-occupancy periods.
Assist with scheduling to ensure proper coverage based on occupancy and business demands.
Monitor labor productivity and support cost control initiatives.
Support audit processes and ensure compliance with cash handling procedures.
Review reports and assist in identifying opportunities for operational improvement.
Provide a safe and secure environment for both our guests and colleagues by knowing, training and assisting in safety and emergency procedures.
Performs additional duties and responsibilities as directed by the leadership team.

Benefits

Hands-on manager and leadership training
Employee appreciation days
Staff awards and recognition
Company-wide beach clean-ups and volunteer opportunities
Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
Discounted Hotel Rooms for you, family and friends.
Free Employee Parking and/or discounted MTS Pronto card.
Free Meals & Refreshments during working shifts.
Career advancement opportunities!
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, and more!