Housekeeping Office Coordinator (FT) (AM/PM) ("Coordinador/a de Oficina de Housekeeping")

EVANS HOTELS LLC • San Diego, CA

4d • Onsite

About The Position

The Housekeeping Office Coordinator facilitates the circulation of information among the housekeeping staff and between the Housekeeping Department and other departments. This role coordinates activities to ensure that guests’ needs are fulfilled in a timely manner and manages and controls the flow and balance of the workload.

Requirements

• At least 1-2 years of relevant experience and/or training.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Bilingual in English and Spanish required.
• Availability to work on weekends and holidays is required.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
• Creole and/or French is a plus.

Responsibilities

• Projects professionalism and courtesy to our guests and associates.
• Answers the telephone in a friendly, professional and courteous manner.
• Anticipates and reacts promptly when either a guest or employee calls for service or to register complaint.
• Follows through to ensure the service is accomplished or the complaint is resolved with a caring attitude.
• Documents and maintains the current status of room inventory accurately when completing Housekeeper’s report.
• Communicates and updates VIP, deep clean, checkouts, and out-of-order status to Quality Trainers, Front Office, and Maintenance.
• Assigns Room Attendants work sheets ensuring a workload that is well-distributed and balanced.
• Issues and receives housekeeping master keys.
• Responsible for the management of the Lost and Found program, adhering to company procedures.
• Coordinates delivery and pick-up of additional items requested by our guests.
• Assigns duties and instructs workers in the cleaning of public areas and banquet rooms.
• Works in accordance with set safety standards and practices.
• Ensures efficiency and pays close attention to detail maintaining the highest standards of service.
• Undertakes other responsibilities as directed by Supervisor
• Takes inventory of housekeeping supplies
• Issue pool towels
• Conducts Safety and Wellness Tailgates as needed basis.

Benefits

• Discounted Hotel Rooms for you, family and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED