Front Office Agents AM/PM Shifts

Warwick Hotel • Seattle, WA

4d • Onsite

About The Position

The Front Desk Agent is the first and last impression of the Warwick Hotel Seattle. This role is ideal for a guest-oriented professional who is passionate about hospitality and enjoys creating memorable experiences. The Front Desk Agent provides courteous, efficient, and accurate service to guests while supporting hotel operations in a fast-paced, 24/7 environment.

Requirements

• Prior hotel front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills; experience with hotel PMS systems is a plus
• Reliable attendance and punctuality
• Ability to stand and walk for extended periods (up to 8 hours per shift)
• Ability to sit, stand, bend, and reach as required during the shift
• Ability to lift, carry, push, or pull up to 25 pounds occasionally
• Ability to operate standard office equipment, including computers, phones, and printers
• Ability to communicate clearly in person and over the telephone
• Ability to visually inspect documents, computer screens, and guest identification

Nice To Haves

• Opera Experience Helpful

Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out procedures accurately and efficiently
• Handle reservations, room assignments, and billing in the property management system
• Respond promptly to guest inquiries, requests, and concerns, resolving issues with empathy and professionalism
• Provide information about hotel amenities, services, and local attractions
• Communicate effectively with housekeeping, engineering, and management to ensure guest satisfaction
• Process payments, post charges, and balance cash and credit transactions
• Adhere to all hotel policies, safety procedures, and service standards
• Maintain a clean, organized, and welcoming front desk area

Benefits

• Medical
• Dental
• Vision
• 24 Hours PTO for F/T Employees
• Sick Time 1 hour for every 40 hours worked max of 56 hours
• Paid Vacation 1st year 5 days, 2nd-4th years ten days, 5 to 9 years 15 days, ten years plus 20 days
• Paid Holidays (8)
• Hotel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed