Assistant Front Office Manager

Loews Hotels•Nashville, TN

33d•Onsite

About The Position

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Bachelor’s Degree or relevant work experience required
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods of time required

Responsibilities

Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
Coordinate room allocations and collaborate with housekeeping to meet guest preferences
Develop and deliver training programs to support team growth and operational excellence
Serve as the primary point of contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, including payment processing and performance reporting
Partner with leadership on initiatives to promote hotel services and improve operational efficiency
Respond to emergencies with professionalism, ensuring guest and team safety
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned