Assistant Front Office Manager - Live Hotel - Philadelphia

Hotel • Philadelphia, PA

9d • Onsite

About The Position

The Assistant Front Office Manager supervises and administers the daily operations of staff, scheduling, and office-related duties. The role requires communicating with office employees, customers, and other departments, and working effectively in fast-paced, high-pressure situations. The position is based in a high-energy casino hotel environment where smoking is allowed, with exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

Requirements

• High school education or equivalent.
• Five to seven years of experience in a high-volume hotel, front office, reservations, or room division management, with a four-year degree in a related field or equivalent work experience.
• Able to read and interpret instructions and directions for guests.
• Able to communicate without impediment with guests and staff in matters relating to guest service.
• Experience in customer service, office management, and basic bookkeeping procedures.
• Good organizational, multitasking, and problem-solving skills.
• Strong communication and interpersonal skills.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Develop and manage the Front Office budget.
• Ensure the safety and security of employees and customers.
• Work closely with the sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service and satisfaction.
• Participate in hiring Front Office staff to ensure the best selection.
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with the Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Benefits

• Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents.
• Retirement savings options.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED