Assistant Front Office Manager
About The Position
Loews Coronado Bay Resort offers careers at a secluded waterfront retreat near San Diego’s top attractions and the Pacific Ocean. Team members create memorable guest experiences across a 15-acre peninsula with bay views, 440 rooms and suites, a spa, recreation, and 70,000 square feet of meeting space. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Requirements
- Bachelor’s Degree or relevant work experience required
- Minimum of two years guest service experience in hotel hospitality preferred
- Minimum one-year guest service leadership role preferred
- Experience with previous Property Management System, preferred
- Opera System
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
- Ability to stand for long periods of time required
Nice To Haves
- Empathetic Leader: You inspire and motivate your team, fostering a culture of collaboration and positivity
- Guest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectations
- Clear Communicator: You engage with guests and colleagues with confidence, clarity, and professionalism
- Solutions-Oriented Thinker: You thrive under pressure, resolving challenges with creativity and sound judgment
- Organized Multitasker: You manage priorities effectively in a fast-paced environment without compromising quality
Responsibilities
- Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
- Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
- Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
- Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
- Coordinate room allocations and collaborate with housekeeping to meet guest preferences
- Develop and deliver training programs to support team growth and operational excellence
- Serve as the primary point of contact for internal and external inquiries.
- Conduct audits and maintain accurate financial records, including payment processing and performance reporting
- Partner with leadership on initiatives to promote hotel services and improve operational efficiency
- Respond to emergencies with professionalism, ensuring guest and team safety
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
Benefits
- Competitive health & wellness benefits
- 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement
- Paid Pet Bereavement
- Training & Development opportunities
- career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates
- other discounts, perks and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
