Assistant Front Office Manager
About The Position
The Omni Atlanta Hotel at Centennial Park is a luxurious four-diamond hotel located in the heart of downtown Atlanta's Centennial Park District. It offers spectacular views of the downtown skyline and Centennial Olympic Park, and is connected to Philips Arena and the Georgia World Congress Center, with proximity to Mercedes-Benz Stadium. The hotel fosters a fun, dynamic, and exciting work environment with comprehensive training, mentoring, and a culture of respect, gratitude, and empowerment. This role is for an Assistant Front Office Manager who will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Requirements
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Nice To Haves
- Previous luxury hotel experience is preferred.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
