Assistant Front Office Manager

Four Seasons Hotels and Resorts • Scottsdale, AZ

68d • Onsite

About The Position

Four Seasons is seeking a dynamic and passionate Assistant Front Office Manager to oversee Front Desk operations and serve as the manager on duty when senior managers are unavailable. This role involves directing and performing duties such as welcoming and registering guests, explaining accommodations, establishing credit or payment methods, checking guests out, and preparing/explaining bills. The Assistant Front Office Manager will also respond to a wide range of guest requests by accurately assessing needs, providing personalized recommendations, and ensuring compliance with all Four Seasons policies to achieve maximum customer satisfaction.

Requirements

• At least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).
• Ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.
• Knowledge of full cycle of front office and guest service operations.
• Proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.
• Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.

Nice To Haves

• A college degree specializing in hotel/hospitality management

Responsibilities

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Blocks rooms for arrivals and ensures any discrepancies are resolved.
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager.
• Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
• Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Benefits

• Comprehensive health benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
• Complimentary uniforms with dry cleaning service
• Complimentary shift meals and on-site parking
• Career growth opportunities, including learning programs and tuition reimbursement
• A culture of care, respect, and inclusion
• Recognition programs, employee events, and a strong sense of community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree