Assistant Front Office Manager-FT

Trump Ruffin Payroll, LLC•Las Vegas, NV

About The Position

The Assistant Front Office Manager manages and supervises daily duty shifts and supports senior management with front and back office operations. The role ensures consistent delivery of quality guest service, promptly addresses and resolves guest challenges and feedback, maintains a consistent presence in the lobby and at the front desk, and ensures staff work in accordance with company standards. The position directs key guest-contact departments by providing guidance and leadership to department heads and has overall budget approval authority for rooms division departments. It monitors rooms-related systems that affect guests, coordinates marketing initiatives and sales site visits, and works with teams on special housekeeping requests and reservations. The manager oversees staffing activities for assigned departments, including hiring, training, development, promotion, performance measurement, discipline, and scheduling, and monitors departmental labor. The role also supports positive interdepartmental relationships, assists with escalated guest or employee issues, maintains front desk cleanliness and supplies, and verifies employee time records and attendance in Unifocus. A high school diploma or equivalent is required; a four-year college degree is preferred. Candidates need 3–5 years of Front Office, Guest Services, and/or Housekeeping management experience with a major resort company in a similar-sized operation. The position requires availability to work any shifts, weekends, and holidays, a neat and well-groomed appearance, and that the employee be at least 21 years of age. Additional language ability is preferred.

Requirements

High school graduate or equivalent.
At least 3–5 years of Front Office, Guest Services, and/or Housekeeping management experience for a major resort company in a similar-sized operation.
Must be able to work any shifts, weekends, and holidays.
Must be at least 21 years of age.
Must maintain a neat, clean, and well-groomed appearance.

Nice To Haves

Four-year college degree.
Additional language ability.

Responsibilities

Direct the activities of key guest-contact departments by providing guidance, leadership, and instruction to department heads.
Exercise overall budget approval authority for rooms division departments.
Monitor rooms-related systems that directly impact guests and ensure proper procedures are in place and followed.
Communicate with guests and team members verbally and in writing to answer questions and resolve issues.
Coordinate marketing initiatives, sales site visits, special housekeeping requests, reservations, and related activities.
Hire, train, develop, promote, measure the performance of, discipline, and schedule staff in assigned departments.
Monitor and control departmental labor.
Maintain positive working relationships with other departments.
Assist with escalated guest and employee issues.
Maintain the cleanliness and supply levels of the Front Desk.
Verify the accuracy of employee clock-ins and clock-outs in Unifocus and track attendance.
Perform other duties as assigned.