Assistant Front Office Manager

North Point Hospitality Group, Inc.•Savannah, GA

7d•Onsite

About The Position

This role involves assisting in the management of all Front Office operations, focusing on guest service, registration, room inventory, and overall profitability. The position also requires monitoring and developing team member performance, recruiting, interviewing, and training staff. Additionally, the Assistant Front Office Manager will oversee the VIP guest process, assist with up-selling techniques to maximize revenue, and ensure team members are knowledgeable about hotel offerings and the local area.

Requirements

Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment
High School diploma or equivalent
3-5 years’ guest services experience or equivalent

Responsibilities

Assist in the management of all Front Office operations to include, but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Assist in monitoring and assessing service and satisfaction trends, address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events