Assistant Front Office Manager - Limelight Snowmass

Aspen Skiing Company•Snowmass Village, CO

10d•$65,000 - $73,000

About The Position

The Assistant Front Office Manager supports the leadership and day-to-day operations of the Front Office, working closely with the Front Office Manager and in that manager’s absence. The role oversees front desk functions, room revenue optimization, and room inventory in accordance with established procedures and brand standards, while promoting a seamless guest experience through service excellence and operational efficiency. The position reports to the Front Office Manager. This is a year-round, regular full-time position at Limelight Snowmass. The salary range is $65,000–$73,000 per year; actual pay depends on budget and experience. Salaried roles are eligible for a bonus. Applications will be accepted until November 8, 2026.

Requirements

Two years of hotel experience in a supervisory position.
Knowledge of computer programs such as Microsoft Office.
Proficient knowledge of company policies and procedures.
Detailed knowledge of internal processes, workflows, and decision-making protocols.
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Proficient knowledge of industry regulations and their effect on business operations.
Skill in assigning tasks and responsibilities based on team members’ strengths.
Ability to work effectively with different departments to achieve business objectives.
Skill in managing relationships with internal and external stakeholders.
Ability to delegate effectively while maintaining accountability.
Ability to handle interpersonal and team conflicts constructively.
Ability to handle difficult customer interactions and ensure high levels of satisfaction.
Ability to manage multiple priorities and projects simultaneously without sacrificing quality.
Ability to stand, walk, or be on one's feet for extended periods; kneeling and bending may be required.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Nice To Haves

College degree preferred.
Ability to communicate in English and Spanish preferred.

Responsibilities

Assist with supervisory duties, including scheduling, progressive discipline, performance evaluations, and termination.
Serve as Manager on Duty as required.
Oversee staff work environment and administration, including Kronos payroll cycles and submitting tip and commission reports to payroll by scheduled deadlines.
Oversee and coach adherence to property policies and standards at the Front Desk.
Monitor and coach employees on Limelight service standards across the Front Office.
Ensure guests receive exceptional service and assist with guest complaints.
Train new staff and cross-train employees during slower seasons; provide coaching as needed.
Take a visible leadership role with hotel guests.
Coordinate with hotel departments and establishments regarding groups, VIPs, and individual guests to ensure an excellent guest experience.
Attend Daily Operations, Arrivals, BEO/Resume, and Bi-Weekly Managers meetings.
Demonstrate working knowledge of safety and fire procedures.
Perform other duties as assigned.