Assistant Front Office Manager

Pyramid Global Hospitality • Naples, FL

57d • Onsite

About The Position

The Assistant Front Office Manager supports the Front Office Manager in the daily operation of the Front Office. This position provides hands-on leadership to Front Desk, Concierge, Bell Services, and PBX team members while ensuring efficient operations and exceptional guest experiences.

Requirements

• Utilize Hilton systems including OnQ, Hilton Honors, GRO, and Medallia.
• Ensure accurate documentation and reporting.
• Support audit, cash handling, and compliance requirements.

Nice To Haves

• Daily coaching and direction to Front Office team members.
• Assist with training and onboarding initiatives.
• Support scheduling and staffing requirements.
• Conduct shift briefings and communicate operational priorities.
• Resolve guest concerns promptly and professionally.
• Support service recovery efforts and guest satisfaction initiatives.
• Maintain visibility in the lobby and public areas.
• Ensure guest preferences and requests are fulfilled.
• Assist with payroll review, scheduling, and operational reporting.
• Monitor departmental productivity and service metrics.
• Support special projects and departmental initiatives.

Responsibilities

• Supervise Front Office operations during assigned shifts.
• Ensure efficient check-in, check-out, and guest service processes.
• Monitor room inventory, arrivals, departures, and special requests.
• Ensure adherence to departmental policies and Hilton standards.
• Provide daily coaching and direction to Front Office team members.
• Assist with training and onboarding initiatives.
• Support scheduling and staffing requirements.
• Conduct shift briefings and communicate operational priorities.
• Resolve guest concerns promptly and professionally.
• Support service recovery efforts and guest satisfaction initiatives.
• Maintain visibility in the lobby and public areas.
• Ensure guest preferences and requests are fulfilled.
• Utilize Hilton systems including OnQ, Hilton Honors, GRO, and Medallia.
• Ensure accurate documentation and reporting.
• Support audit, cash handling, and compliance requirements.
• Assist with payroll review, scheduling, and operational reporting.
• Monitor departmental productivity and service metrics.
• Support special projects and departmental initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed