Assistant Front Office Manager

Blue Sky Hospitality Solutions•Schaumburg, IL

19d•$55,000 - $60,000

About The Position

The Assistant Front Office Manager plays an integral role in the success of the Hyatt Regency Schaumburg, using a hands-on approach to guest satisfaction and service team stewardship to shape guests’ first and lasting impressions. The position supports front office operations, associate performance, guest satisfaction, financial controls, inventory, and group rooming processes. The work schedule varies and may include holidays, weekends, and alternate shifts.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
Oversee all front office operations in the absence of the Front Office Manager or Director of Operations.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Review guest correspondence and incident logs, and direct staff based on the information obtained.
Ensure front office supplies and gift shop or market merchandise are fully stocked and inventory is maintained.
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
Monitor guest room occupancy to ensure efficient use of space and minimize overbooking.
Practice safe work habits, wear protective safety equipment, and follow OSHA standards.
Perform other duties as requested by management.