RWMOT - Assistant Front Office Manager

Rosewood Hotel Group • Dallas, TX

82d • Onsite

About The Position

As Assistant Front Office Manager, you will play a key role in ensuring the smooth day-to-day operation of the Front Office. You will lead and support the team in delivering exceptional guest service, maintaining operational excellence, and creating a welcoming environment for every guest. Through coaching, service leadership, and proactive problem-solving, you will contribute to guest satisfaction, associate engagement, and the overall success of the hotel.

Requirements

• Experience in a Front Desk leadership or supervisory role within a luxury or ultra-luxury hospitality environment.
• Passion for creating memorable guest experiences and building strong guest relationships.
• Effective leadership skills to motivate, develop, and support a diverse team.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• Comfortable working with hotel property management systems, point-of-sale systems, and Microsoft Office applications.
• Solid understanding of operational and financial procedures within a hotel Front Office environment.
• Highly organized, detail-oriented, and capable of managing multiple priorities while maintaining exceptional service standards.
• Professional communication in English.

Nice To Haves

• Additional language skills.

Responsibilities

• Lead the daily operations of the Front Office, ensuring service standards are consistently delivered.
• Coach, train, and support Front Office associates to achieve operational excellence and professional growth.
• Foster exceptional guest experiences by anticipating needs, resolving concerns, and building positive guest relationships.
• Oversee guest arrival and departure experiences, ensuring efficient and seamless check-in and check-out processes.
• Monitor staffing levels, prepare schedules, assign duties, and support productivity across the department.
• Ensure adherence to hotel policies, procedures, safety, security, and cash handling standards.
• Coordinate communication across Front Office functions, ensuring guest requests are followed through promptly and effectively.
• Support revenue protection and operational efficiency by managing room availability, overbooking situations, billing inquiries, and departmental controls.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed