Assistant Front Office Manager

Atrium Hospitality•Kansas City, MO

2d•$21•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role leads the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction. It involves responding to guest needs with professionalism and empathy, ensuring timely resolution and follow-through. The position also supports financial goals by managing inventory, controlling costs, and optimizing schedules, and oversees daily front desk operations, ensuring tasks are completed across all shifts. The Assistant Front Office Manager may step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles. A key aspect is promoting a safe, welcoming environment by following all safety and security procedures.

Requirements

Customer service experience is essential.
High school diploma or equivalent.
A valid driver’s license.
Comfort with technology is important to manage guest information and team coordination.
Physical ability to lift 50 lbs and stay active.

Nice To Haves

Hospitality background is a plus.

Responsibilities

Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
Support financial goals by managing inventory, controlling costs, and optimizing schedules.
Oversee daily front desk operations, ensuring tasks are completed across all shifts.
Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
Promote a safe, welcoming environment by following all safety and security procedures.