Assistant Front Office Manager

Marriott Orlando Downtown • Orlando, FL

19d • Onsite

About The Position

Join the dynamic team at Marriott Orlando Downtown as an Assistant Front Office Manager and play a pivotal role in delivering exceptional guest experiences in one of Orlando's premier destinations. This is a fast-paced hospitality leadership role focused on supporting front desk operations and guest service.

Requirements

• Previous experience in hospitality, preferably in a front office supervisory role.
• Strong leadership and communication skills.
• Ability to problem-solve and handle guest issues with diplomacy and tact.
• Familiarity with hotel management software and reservation systems.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• A degree in hospitality management is a plus.

Responsibilities

• Assist the Front Office Manager in overseeing daily front desk operations to ensure smooth and efficient guest service.
• Lead, train, and motivate front office staff to maintain high standards of customer service and professionalism.
• Handle guest inquiries, concerns, and requests promptly to ensure satisfaction and loyalty.
• Coordinate with other departments to optimize the guest experience and hotel operations.
• Manage scheduling, payroll, and performance evaluations for front office team members.
• Implement hotel policies and procedures while maintaining compliance with brand standards.
• Assist in managing reservations, check-ins, and check-outs to maximize occupancy and revenue.

Benefits

• Opportunities for professional growth and advancement within Marriott International.
• Employee discounts on hotel stays, dining, and more.
• Comprehensive training programs and a supportive team environment.
• Health, dental, and vision insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED