Assistant Front Office Manager

SHAMIN HOTELS MASTER•Virginia Beach, VA

1d•$52,000 - $54,000•Onsite

About The Position

The Assistant Front Office Manager plays a key role in ensuring smooth and efficient front desk operations while delivering exceptional guest service. This position supports the Front Office Manager in overseeing daily front desk activities, managing staff, handling guest inquiries, and ensuring a seamless check-in and check-out process. Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team! For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you!

Requirements

Bachelor’s degree in Hospitality Management or related field preferred.
Minimum 2-3 years of front office experience in a hotel setting.
Previous supervisory or management experience is a plus.
Strong leadership and team management skills.
Excellent customer service and problem-solving abilities.
Proficiency in hotel management software (e.g., Opera, PMS).
Strong communication and organizational skills.
Ability to work in a fast-paced environment with flexibility in schedule (including nights, weekends, and holidays).
Be Golden, Collaborate and Help Others Succeed.
Be a role model, Embrace Responsibility and Keep Learning.
Be Positive, Care Deeply and Create Memories.

Responsibilities

Provide outstanding customer service by addressing guest concerns, resolving complaints, and ensuring a positive hotel experience.
Assist with VIP and special guest requests, ensuring personalized service.
Monitor guest feedback and work with the team to improve satisfaction.
Supervise front desk staff, including receptionists, night auditors, and concierge personnel.
Ensure proper check-in, check-out, and reservation procedures are followed.
Maintain accurate records, including room availability, guest accounts, and billing.
Handle emergency situations and follow hotel security protocols.
Assist in hiring, training, and mentoring front office staff.
Schedule and oversee daily shifts, ensuring adequate coverage.
Conduct performance evaluations and provide feedback to employees.
Assist with financial tasks such as handling payments, deposits, and cash reconciliation.
Monitor daily reports, room rates, and revenue management strategies.
Ensure compliance with hotel policies and industry regulations.
Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met.
Communicate effectively with management and staff to maintain a cohesive work environment.
Assist in implementing hotel policies, promotions, and special events.