Assistant Front Office Manager

Pyramid Global Hospitality • Naples, FL

57d • Onsite

About The Position

The Assistant Front Office Manager supports the Front Office Manager in the daily operation of the Front Office. This position provides hands-on leadership to Front Desk, Concierge, Bell Services, and PBX team members while ensuring efficient operations and exceptional guest experiences. This position plays a critical role in creating memorable guest experiences while ensuring the efficient and profitable operation of all Front Office functions within the resort while upholding Hilton's service culture and brand standards.

Requirements

• 2-4 years of Front Office supervisory experience.
• Strong guest service and leadership skills.
• Working knowledge of hotel PMS systems and Microsoft Office.
• Ability to work flexible schedules including nights, weekends, and holidays

Nice To Haves

• Hilton experience preferred.

Responsibilities

• Supervise Front Office operations during assigned shifts.
• Ensure efficient check-in, check-out, and guest service processes.
• Monitor room inventory, arrivals, departures, and special requests.
• Ensure adherence to departmental policies and Hilton standards.
• Provide daily coaching and direction to Front Office team members.
• Assist with training and onboarding initiatives.
• Support scheduling and staffing requirements.
• Conduct shift briefings and communicate operational priorities.
• Resolve guest concerns promptly and professionally.
• Support service recovery efforts and guest satisfaction initiatives.
• Maintain visibility in the lobby and public areas.
• Ensure guest preferences and requests are fulfilled.
• Utilize Hilton systems including OnQ, Hilton Honors, GRO, and Medallia.
• Ensure accurate documentation and reporting.
• Support audit, cash handling, and compliance requirements.
• Assist with payroll review, scheduling, and operational reporting.
• Monitor departmental productivity and service metrics.
• Support special projects and departmental initiatives.

Benefits

• Attractive benefits
• Comprehensive training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed