Assistant Front Office Manager

Davidson Hospitality Group•Salt Lake City, UT

19d

About The Position

The Assistant Front Office Manager assists the Front Office Manager in supervising front office operations to support profitability, exceptional service, quality, and value for guests throughout their stay. The position helps oversee the front office, concierge, PBX, and bell staff, including selecting, training, and developing team members. The role works primarily the evening shift to ensure a Manager On-Duty is available. Responsibilities include guest service and check-in/check-out, coordinating with other departments, monitoring reservations and guest accounts, maintaining front office records and work areas, handling concerns, verifying shift work and deposits, and acting as Manager-On-Duty when assigned.

Requirements

Prior cash-handling experience.
High school graduate or G.E.D. equivalent.
7th- or 8th-grade math skills.
Ability to communicate effectively with the public and other employees.
Fluent in reading, writing, and speaking English.
Six months of front desk experience.
At least two years of previous hotel front office or guest services experience.
Extensive knowledge of all hotel departments.
Excellent guest service, organization, and problem-solving skills.
Ability to multitask and work in a fast-paced environment.
Knowledge of computer programs used in property management.
Ability to work a flexible schedule, including weekends and holidays.
Must not pose a direct threat to the health or safety of oneself or others.
Successful completion of a pre-employment drug test and background check.

Responsibilities

Answer guest questions and provide information and assistance.
Answer telephones.
Check guests in and out.
Communicate with other departments to fulfill guest needs.
Maintain a neat and organized work area.
Monitor reservations and house count.
Monitor the status of guest accounts.
Report unsafe conditions immediately.
Update information in computer systems as needed, including posting charges.
Act as Manager-On-Duty when assigned.
Respond to complaints and concerns during shifts, escalating to a department manager or Manager-On-Duty when necessary.
Complete other duties assigned by a supervisor, including cross-training.
Verify shift work and deposits.
Assist with training and development of new Front Desk Clerks.
Attend mandatory meetings.
Call other hotels in the area for room status.
Follow checklists for required duties and timelines.
Read and pass on the log and communicate with the previous shift.
Run and complete reports, such as high-balance and cash-basis reports.
Use Verifone to authorize credit cards and checks.
Perform other duties as assigned by a supervisor.