Assistant Front Office Manager

Hersha Hospitality Management LP•Philadelphia, PA

21d

About The Position

Assist in overseeing front office operations and supervising front office personnel in accordance with established guest service and sustainability standards. The role may oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager and supports associate performance, guest satisfaction, financial operations, budgets, inventory, and coordination with the Sales office. The position offers a potential career path to Front Office Manager, Rooms Division Manager, and Assistant General Manager. The work schedule varies and may include holidays, weekends, and alternate shifts. The role involves extended periods of standing and walking, as well as pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.
Ability to perform the physical activities described, including standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.
Ability to work a schedule that varies and may include holidays, weekends, and alternate shifts.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they meet brand or hotel standards and HHM core values.
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Assist in developing, implementing, and monitoring daily, weekly, monthly, and annual department budgets and forecasts.
Review capital budget items, submit them for approval, and order them as required.
Review guest correspondence and incident logs, and direct staff based on the information obtained.
Ensure front office supplies and gift shop or market merchandise are stocked and inventory is maintained.
Coordinate with the Sales office to ensure group resumes and rooming lists are entered and maintained.
Monitor guest room occupancy to maximize efficient use of space and minimize overbooking.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.